Survey Form

A Connecticut Company

Customer Survey Form

We at Yardney Technical Products, Inc. (YTP) would like to know how we can improve the quality of our customer service. Please complete the following survey. The results are submitted to Kris Johanessen, Director of Business Development. The Quality Policy of Yardney is to provide a quality system that is documented, audited and compliant in meeting the requirements of SAE AS9100, therefore providing products and services that meet/exceed customer requirements.

When contacting us, what was the level of courtesy and professionalism?
Excellent Good Satisfactory Poor N/A
Did our staff provide complete and accurate information to your questions and needs in a timely manner?
Excellent Good Satisfactory Poor N/A
How would you rate our technical competence?
Excellent Good Satisfactory Poor N/A
How would you compare us to our competition in the following categories?
Technical competence and innovation: Much Worse Worse The same Better Much Better
Contract performance and responsiveness: Much Worse Worse The same Better Much Better
Quality and reliability of product: Much Worse Worse The same Better Much Better
Response time to a request for quotation?
Excellent Good Satisfactory Poor N/A
Are the quotes easily understood?
Excellent Good Satisfactory Poor N/A
How is the lead-time for shipments?
Excellent Good Satisfactory Poor N/A
Was the product delivered on time?
Excellent Good Satisfactory Poor N/A
How do you rate the quality of the product received?
Excellent Good Satisfactory Poor N/A
How do you rate the quality of the documentation received?
Excellent Good Satisfactory Poor N/A
How would you rate our overall customer service?
Excellent Good Satisfactory Poor N/A
Do you have a rating system for suppliers? Yes No Don't Know If so, please send us a copy of our rating, ATTN: Kris Johanessen
Please list product or service improvements that you would like addressed, or any coments you would like to pass along(if any)

**We respect your privacy. The following information is for our use only and will be kept confidential. ( indicates required field )***
*Name
*E-Mail Address
Company
Title
Project/Contract reference